FAQs

There are multiple ways to contact us:

• Call or text: Tammy (717) 858-9345 or Bob (717) 858-9347. (We can't always answer so PLEASE leave a message, most calls are returned the same day, usually in the afternoon/evening)
  

• Email us:

MitzelsStumpGrinding@outlook.com

• Visit our contact page and fill out the form.

Estimates are usually given by the next business day, weather permitting. However, there are many times when can come out the same day.

Yes, 99% of the time. We prefer to see the stumps in person as there are things we need to see that can't always be captured in a photograph.

No, most of the time. There is no need to take off work or change your plans for an estimate. However, occasionally on some properties we may need you to be there to show us the exact location(s) of the stump(s). Usually on large or wooded properties, or if the stump(s) are hard to find.

There is no set price. Prices vary.

Things we take into consideration when pricing stumps:

• Distance from Wrightsville. (please note: we do NOT consider a 20 minute drive far)

• The size of the stump(s).

• The quantity of stumps.

• Is the stump mounded up with dirt or mulch? (we prefer to do it the right way by grinding the whole mound)

• Are there a lot of surface roots? (this is an important price factor)

• How are we accessing the stump(s)?

NO! Absolutely not. NEVER will you be charged for an estimate. All estimates are completely free.

We can usually do your job within about 2 weeks of acceptance. Sometimes faster depending on the season. Please remember though, on occasion Mother Nature seems to get mad at us resulting in longer wait times. Sometimes it's Snow Miser's fault and sometimes it's the Heat Miser, and when they mix, we just get rain...

We accept:

• Cash (always appreciated)

• Check (yes, people still pay with checks 🙂)

• Venmo

• Zelle

• Paypal

• CashApp

Yes we do!

Our payment plans are no interest and no fees.

Payments can be weekly, bi-weekly or monthly. Whatever your budget we can help. Feel free to contact us with any questions.

There is no credit check required. This is an old fashioned, we appreciate our customers, my handshake is my word type of payment plan.

Now of course we like to get paid in full when the job is complete, however we understand how life works.

No. Sometimes our customers are home, most times they're not. It's up to you if you would like to be there. However, there are rare occasions where we prefer the customer to be home. We would let you know if this applies to you.

Sometimes we may have to reschedule due to rain. We don't want to leave ruts in your yard any more than you do. If we have any doubts about whether or not we should come out we'll call you. Ultimately, it is your decision.

Yes. We will call you the evening before to let you know. Sometimes, if we get done early, we may call the same day to see if we can come out. However, we will not come out until we actually speak with you, either with a call or text.

We will get your underground utilities marked through the PA One Call system. (You know, the 811 "call before you dig" people). This ensures that the job is done safely.

Utilities that are marked through the PA One Call system:

• Cable

• Phone

• Electric

• Gas

• Water

• Sewer

Things that are NOT marked:

• Underground dog fences

• Electric or gas that goes to a private lamppost (usually located by mailboxes, walkways or front doors)

• Electric that goes from the main structure to any type of outbuilding. (sheds, detached garages, playhouses, workshops, etc.)

• Septic tanks

• Sand Mounds

• Wells

No. It is a free service we provide to ensure the job is done safely.

Yes. We have full liability coverage through Farmers Insurance. We are happy to show proof of insurance when requested.